We are a home based business located in rural Upper Sandusky, OH.  The best way to reach us is by email.  Please send us a message (susan@embroiderystation.com) and we will get back to you as soon as possible.  Our business phone is 614-375-3071 but we normally don't hear the phone when the embroidery machines are running.  Thus the reason it is best to contact us by email.